Complaints & Refunds

Last updated: 22 Feb 2026

Our Commitment
We aim to provide reliable and high-quality services. If you are not satisfied, please contact us as soon as possible so we can review and resolve the issue fairly.

1. How to Submit a Complaint

Complaints should be submitted within 48 hours after the service.
Please contact us by email or phone and clearly describe the issue.
If possible, include photos or relevant documentation.

Email: info@brno-essentials.cz
Phone: +420 776 145 028

2. Review Process

Each complaint is reviewed individually. We may contact you for additional information to better understand the situation.

3. Possible Outcomes

Correction of the issue (if applicable)
Partial refund or price adjustment in justified cases
Other mutually agreed solution

4. Documentation

For quality control and dispute resolution purposes, we may take photos before, during, or after the service. These photos are used internally only and are not shared publicly without your explicit consent.

5. Legal Information

This complaints procedure does not affect your statutory rights under Czech law. Any disputes shall be governed by the laws of the Czech Republic.