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Privacy Policy

Last updated: 22 Feb 2026

1. What personal data we collect

We may process the following personal data when you contact us or when we provide services:

• Name (if provided)
• Email address and/or phone number
• Address or location related to the requested service (if needed)
• Order details (requested service, preferred time, notes)
• Any information you include in your message
• Invoicing details required by law (if an invoice is issued)

2. Why we process your data

• To respond to your inquiry and communicate with you
• To provide and coordinate requested services (appointments, logistics, pricing)
• To issue invoices and comply with accounting and tax obligations
• To handle complaints or service-related requests

We do not use your data for marketing without your explicit consent.

3. Legal basis

• Contract / pre-contractual steps — communication and service delivery
• Legal obligation — accounting and tax regulations
• Legitimate interest — basic client communication, administration, and protecting our services from misuse
• Consent (where applicable) — e.g., if you explicitly agree to public sharing of photos/testimonials

4. Retention period

• Inquiry data (no order): up to 12 months
• Client communication related to an order: up to 3 years (typical limitation period for claims)
• Invoices and accounting records: as required by Czech law (typically up to 10 years)
• Photos for internal documentation (if taken): typically up to 12 months unless needed for dispute resolution

5. Sharing of data

We do not sell or rent your personal data.

We may share data only:

• when required by law (e.g., tax authorities), or
• with necessary service providers (e.g., accounting, IT hosting/email), under confidentiality and GDPR-compliant terms.

6. Cookies and website analytics

We may use essential cookies necessary for the website to function. If we use analytics or tracking cookies, we will ask for your consent where required by law.

7. International transfers

We primarily process data within the EU/EEA. If any of our service providers process data outside the EU/EEA, we use GDPR safeguards (e.g., Standard Contractual Clauses) where required.

8. Your rights

You have the right to request access, correction, deletion, restriction of processing, and to object to processing. You also have the right to data portability (where applicable).

If we process your data based on consent, you may withdraw consent at any time (this does not affect processing before withdrawal).

You may lodge a complaint with the Czech Data Protection Authority (ÚOOÚ).

To exercise your rights, contact us at info@brno-essentials.cz.

9. Automated decision-making

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

10. Photo documentation (internal use)

For documentation and quality-control purposes, we may take photos before, during, or after the service. These photos are used internally (e.g., to confirm completion, track progress, or resolve disputes). We do not publish or share photos publicly without your explicit consent.

11. Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

12. Healthcare disclaimer

Brno Essentials provides practical and logistical support only. We do not provide medical advice, diagnosis, or healthcare services.

13. Updates to this policy

We may update this Privacy Policy when necessary to reflect legal or operational changes. The current version will always be available on this page.

© 2026 Brno Essentials